Can I bring a guest or guests with me?

Invited guests are more than welcome to bring a "plus one". Passport Travelers Agency can arrange travel for these additional friends and family members coming on vacation.

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When is the RSVP date?

We are asking for family and close friends to RSVP by depositing before December 15, 2024, to be added to the party.

We would like to ensure all guests have an ample amount of time to make payments at their leisure before the final payment date.

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When is the final payment due?

​All final payments are due May 10, 2025. Partial payments are encouraged, but not required. Reminders will be sent frequently.

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What is the payment schedule and cancellation policy?

Deposit Due - $200 non-refundable deposit, per person - Anytime before December 15, 2024

Final Balance Due - Anytime before May 10, 2025

 

​We recommend that each guest purchase Travel Protection. Travel protection will be quoted with every booking form received. 

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Who do you recommend for Travel Protection?

We recommend booking travel protection along with your itinerary through our provider. If you are looking for independent, outside coverage purchased separately, please research and book with any trusted travel protection provider as soon as possible. Cancellation fees are non-refundable, except through qualified travel protection reimbursements.

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Do I have to book with Passport Travelers Agency??  

Yes, we request that all guests only utilize our dedicated planner and travel coordinators at Passport Travelers Agency. It will help us keep the entire group organized and included in our planned group activities, and informed of logistics and frequent updates. Everyone will receive a group discount and a Price Match Guarantee so you’ll always pay less than the internet by using Passport Travelers Agency and most importantly, you will receive concierge level service from Cornelia.  Additionally, Passport Travelers Agency has flexible payment plans, making your travel arrangements even more affordable and convenient. If you've ever tried to contact an online travel company to make changes or cancellations, you'll appreciate the benefit of using a local, boutique travel agency (especially during times of uncertainty).

 

Can I upgrade my room?

Absolutely! As long as the resort has availability for your travel dates. If you wish to book a different room category, please indicate your desired room on your reservation form. Passport Travelers Agency will contact you with pricing and next steps.

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What if my potential travel companion (roomie) is TBD, unknown at this time, or not ready to book?

Time waits for no one :) Book without them and add them to your reservation at a later time. Since prices and availability are subject to change, be sure to reserve the room for just yourself and we can add them when they are ready. Solo occupancy hotel rates are sometimes higher than double occupancy. When we add your travel companion in the future, you'll recognize the double occupancy savings. Rates are refreshed at the time future changes are made.

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What if I find a price that is cheaper than Passport Travelers Agency?

Passport Travelers Agency has a "Price Match Guarantee" policy.  Passport Travelers Agency attempts to find the lowest rate possible with the ability to make a flexible payment plan arrangements and with refundable options in the event of an emergency. Online travel companies often offer non-refundable rates and basic economy flight tickets.

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Is round trip ground transportation provided? 

Private non-stop round-trip ground transportation is provided for the entire group. Non-shared ride transfers provide you the opportunity to start your vacation sooner getting you to your hotel quicker than standard shared ride transfers. 

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Will there be any other events during the weekend that I should prepare for?

​Yes. Please stay tuned for further information as the trip approaches.​​

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What does “All-Inclusive mean”?

All-Inclusive resorts offer: All you can eat (gourmet restaurants and buffets), All you can drink (alcohol, mixed drinks, daiquiris, and non-alcoholic beverages), Entertainment (the resort will have daily and nightly activities including shows and a night club), Water Sports (kayaking, paddle boarding, and other non-motorized water sports are typically included), Room Service includes 24-hour room service of food. (Check the resort link in your invite for specific amenities offering at your resort)

 

Are there excursions that we can participate in? 

Sure thing! When it gets closer to travel, we will work with the group on planning a group excursion and we'll keep the group posted on any updates. ​

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Do I need to have my passport before making my deposit for the trip? 

Passports are required at the time of travel. As long as you provide Passport Travelers Agency with your full legal name, you can arrange travel in advance. Instructions to apply for passports can be found here. Please allow 8-12 weeks for standard passport applications to process following your scheduled appointment with a passport "acceptance facility". If you do not obtain your passport before travel, you are responsible for any associated cancellation fees.​

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How can I best prepare for travel?

We will provide a pre-travel checklist as the trip approaches. 

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What if we plan to enjoy Tulum and extend our stay?

Feel free to extend your Tulum stay for as long as you'd like. 

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Does Passport Travelers Agency LOVE referrals?

Yes! This is a great question. Passport Travelers Agency is a minority, woman-owned and managed small business that is 100% reliant on "word of mouth" referrals. If you are satisfied with the service that you've received, Passport Travelers Agency would appreciate if you tell all of your friends about the convenience of booking international trips with Passport Travelers Agency (destination weddings, corporate events, family vacations, honeymoons, etc).